Commercial HVAC Operations Manager

2 weeks ago


Charlotte, North Carolina, United States The Ladders Full time


Company Overview: TWC Services, Inc. stands as a premier provider in the realm of Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. Our commitment to our workforce is unparalleled, fostering an environment where employees thrive. With over a century of expertise, we pride ourselves on being a top-tier workplace.

Why Join Us? At TWC Services, we prioritize safety and professional development. Our management team is dedicated to guiding you towards your career aspirations while offering a comprehensive benefits package. With numerous locations across the Southeast and a robust team of over 400 technicians, we invite you to contribute to our mission of excellence in service delivery.

Position Summary: We are in search of a seasoned Service Manager with substantial experience in the HVAC sector. Key responsibilities encompass overseeing Service Technicians, providing assistance to the Branch Manager, and collaborating with the Sales Department. Standard working hours are from 7:00 AM to 5:00 PM, with the expectation of being available after hours for any urgent customer or job-related matters. It is essential to ensure that all tasks are completed within budgetary constraints while maintaining effective follow-up and sound judgment. The candidate will also be responsible for managing service calls, entering them into the dispatch system, and collecting data for repair and project quotations.

Qualifications:
  • Minimum of 7 years of experience in commercial HVAC, Refrigeration, and Ice Machines.
  • At least 3 years of experience in a supervisory role.
  • Strong customer service skills and effective communication with clients.
  • Experience in diagnosing and repairing commercial cooking equipment is advantageous.
  • Must hold EPA certification.
  • A collaborative team player with a commitment to quality workmanship and a positive attitude.
  • Valid driving record and successful completion of background checks and drug screenings.
  • Availability for on-call responsibilities.
  • Participation in monthly safety training and adherence to safety protocols.
  • Proven problem-solving abilities.
  • Consistent employment history.
What We Offer:
  • Paid holidays.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional growth within a stable organization.
  • Paid vacation time.
  • Health club reimbursement.
  • Wellness initiatives with a lifestyle spending account.
  • 401k plan with company matching and profit-sharing options.
  • Continuing education and career advancement opportunities.
  • Tuition reimbursement programs.
  • Term, Accidental Death & Dismemberment, and Dependent Life insurance.
  • Prepaid legal services.
TWC Services, Inc. is an equal opportunity employer, including individuals with disabilities and veterans. We participate in E-Verify.

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