Club Desk Representative

7 days ago


Aliso Viejo, California, United States Leisure Sports Full time
Club Desk Agent

At Leisure Sports, we're seeking a highly skilled and enthusiastic Club Desk Agent to join our team. As a key member of our Service Department, you will be responsible for creating exceptional first and last impressions for our members and guests.

Key Responsibilities:

  • Provide warm and welcoming greetings to members and guests, using names whenever possible.
  • Manage club access, track member usage, and ensure accurate guest registrations.
  • Handle incoming telephone calls professionally and efficiently, transferring calls and taking accurate messages as needed.
  • Assist members with account changes, billing questions, and other administrative duties.
  • Stay informed of current sales and marketing promotions, club programming, and special events.
  • Enforce all club policies related to the Service Desk and maintain a clean and organized lobby area.
  • Handle point of sale transactions, billing payment drop-offs, and collect fees as applicable.
  • Assist with club administrative duties, such as mailings and telephone campaigns.
  • Deliver exceptional customer service, promoting club events and programs to members as they check in.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Proficiency in operating a computer and cash register.
  • Physical ability to stand for long periods, bend, and lift up to 30 pounds.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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