Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Aliso Viejo Aquatic Center. As a key member of our team, you will be responsible for providing exceptional service to our patrons, ensuring a seamless experience for all swimmers and families participating in our Premier Swim Academy programs.
Key Responsibilities- Assist with opening and closing procedures at the facility
- Learn and execute all front desk administrative duties
- Proactively identify opportunities to improve class fill rates and family satisfaction
- Contribute to a positive team culture by participating in team events and fostering a supportive atmosphere
- Maintain a high level of customer service to patrons
- Ensure all rules and safety measures are clearly communicated
- Stay up-to-date on all swim programs, events, and activities at the Aliso Viejo Aquatic Center
- Attend quarterly in-service training programs
- Perform other duties as assigned
- Must possess or be able to obtain a StarGuard Elite Basic Life Support certification
- Availability from 6am-2p Tuesday/Thursday and 9a-5p Friday
- Reliability and commitment to scheduled shifts
- Comfortability communicating with both adults and children
- Ability to lift 50 lbs. and stand for 8 hours
- Preferred qualifications include prior swim customer service experience, StarGuard Elite Basic Life Support Certification, and bilingualism in English and Spanish
We offer a competitive hourly rate of $17.00-$20.00, a seasonal/part-time schedule, and opportunities for professional development and growth within our organization. We are an at-will employer and are committed to equal employment opportunity.
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