Customer Service Representative

1 month ago


Aliso Viejo, California, United States Premier Aquatics Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Aliso Viejo Aquatic Center. As a key member of our team, you will be responsible for providing exceptional service to our patrons, ensuring a seamless experience for all swimmers and families participating in our Premier Swim Academy programs.

Key Responsibilities
  • Assist with opening and closing procedures at the facility
  • Learn and execute all front desk administrative duties
  • Proactively identify opportunities to improve class fill rates and family satisfaction
  • Contribute to a positive team culture by participating in team events and fostering a supportive atmosphere
  • Maintain a high level of customer service to patrons
  • Ensure all rules and safety measures are clearly communicated
  • Stay up-to-date on all swim programs, events, and activities at the Aliso Viejo Aquatic Center
  • Attend quarterly in-service training programs
  • Perform other duties as assigned
Requirements
  • Must possess or be able to obtain a StarGuard Elite Basic Life Support certification
  • Availability from 6am-2p Tuesday/Thursday and 9a-5p Friday
  • Reliability and commitment to scheduled shifts
  • Comfortability communicating with both adults and children
  • Ability to lift 50 lbs. and stand for 8 hours
  • Preferred qualifications include prior swim customer service experience, StarGuard Elite Basic Life Support Certification, and bilingualism in English and Spanish
What We Offer

We offer a competitive hourly rate of $17.00-$20.00, a seasonal/part-time schedule, and opportunities for professional development and growth within our organization. We are an at-will employer and are committed to equal employment opportunity.



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