Guest Services Representative

2 days ago


Aliso Viejo, California, United States Stonebridge Companies Full time
Job Title: Guest Services Agent

At Stonebridge Companies, we are seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be the primary point of contact for all guests throughout their stay, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:
  • Operate the front desk with accuracy and efficiency, following standard operating procedures.
  • Check guests in and out, handle reservations, and process payments with attention to detail.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage the switchboard, take messages, and ensure accurate communication with guests.
  • Maintain accurate records, complete daily reports, and perform audits as required.
  • Ensure the lobby and office area are clean and well-maintained at all times.
Requirements:
  • One year certificate from college or technical school, or three to six months related experience and/or training.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.
Work Environment:

The work environment is indoor, with minimal to moderate noise levels consistent with a hotel environment.

Physical Demands:

The position requires standing more than 2/3 of the time, with occasional walking, sitting, and lifting up to 15 lbs.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all associates.



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