Front Desk Representative

7 hours ago


Mission Viejo, California, United States Burke Williams Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Agent/Spa Concierge to join our team at Burke Williams Spa. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences, ensuring seamless service delivery, and promoting our luxury spa services.

Key Responsibilities
  • Build strong relationships with spa guests, providing personalized attention and ensuring their needs are met
  • Manage point-of-sale transactions, handling credit card and cash payments with accuracy and efficiency
  • Coordinate guest services, ensuring timely pickups and smooth transitions between services
  • Offer expert knowledge of membership programs, gift card specials, spa services, and retail items to enhance guest experiences
  • Communicate effectively with guests, colleagues, and management, fostering a collaborative and supportive work environment
  • Provide tours to new guests, assist with group and special events, and maintain high guest experience standards throughout the spa facility
  • Ability to stand, walk, and lift to support cleaning and organizing retail and front desk areas
Requirements
  • Complete Front Desk Training at Burke Williams Training Facility
  • Be able to work in multiple departments, including Concierge, Front Desk, and Spa Attendant
What We Offer
  • Competitive hourly rate of $19
  • Generous H2V gratis program
  • Access to a world-class wellness program, including chiropractic care and massage
  • Handcrafted paid training program
  • Medical, dental, and vision benefits
  • 401K Retirement Savings Plan
  • Regular reviews and raises

Burke Williams is an equal opportunity employer, committed to diversity and inclusion. We celebrate individual differences and welcome applications from qualified candidates.



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