Field Support Engineer

1 week ago

Rome, Georgia, United States Arcfield Full time
Overview

Arcfield is dedicated to safeguarding the nation and its allies through cutting-edge advancements in digital transformation, space mission engineering, and missile support. With its headquarters in Chantilly, VA, and a presence in 16 global locations, Arcfield boasts a workforce of over 1,500 professionals, including engineers, analysts, and IT specialists, all with extensive experience in cyber and space defense, space exploration, and warfighter readiness.

Responsibilities

We are looking for a Field Service Technician to manage field deployment and technical support tasks related to a network security solution. The selected candidate will be tasked with system installations at client sites, integrating these systems within existing infrastructure, and facilitating security approval processes. This role requires travel to customer locations worldwide, ranging from 25% to 50%.

Key Responsibilities

  • Once fully trained, your primary responsibilities will include coordinating installation efforts with client representatives, traveling to client sites for system installation and configuration, and collaborating with product development teams to stay informed about new security and functional features in upcoming releases.
  • Support a wide array of tasks including functional testing, system installation prototyping, customer training, technical support, and staging of system hardware.
  • During installations, integrate with various site infrastructure components such as email servers, file servers, time servers, PKI servers, continuous monitoring systems, VM Servers, and KVM capabilities.
  • Assist in the installation and maintenance of engineering environment systems/networks to support installation planning, customer training, and Help Desk operations.
Qualifications

Ideal Candidate Profile

  • Possess a BS degree in Computer Science, Information Technology, or a related technical field with 0 to 2 years of experience, or a High School Diploma/Associates Degree with 4 years of relevant experience.
  • Have a foundational understanding of Linux OS, Microsoft Windows, desktop applications, computer networking, and VM technologies.
  • Demonstrate the ability to work effectively both independently and as part of a team.
  • Exhibit strong written and verbal communication skills.
  • Must be capable of quickly obtaining and maintaining a TS/SCI clearance.

Preferred Qualifications

  • Possess a solid understanding of UNIX OSs, Microsoft Windows, desktop applications, computer networking and protocols, Virtual Machine technologies, UNIX scripting, XML technologies/tools, Active Directory, and MS Exchange.
  • Have a basic understanding of Security Enhanced Linux (SE Linux).
  • Experience with system integration, network troubleshooting, and system troubleshooting is advantageous.
  • Familiarity with multi-level secure system architectures and system approval processes is preferred.
  • Possess a good grasp of software development processes to effectively collaborate with software engineering teams.
  • Hold a current active TS/SCI clearance or a TS clearance with the ability to obtain SCI.
Compensation and Benefits

This position offers a competitive compensation range, influenced by factors such as relevant work experience, skills, geographic location, education, and certifications. In addition to salary, Arcfield provides a comprehensive benefits package, which may include health insurance, life insurance, paid time off, holiday pay, disability coverage, retirement savings options, and professional development opportunities.

Equal Opportunity Employment

Arcfield is committed to being an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, disability status, or any other characteristic protected by law.

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