Business Development Representative

5 days ago

Indianapolis, Indiana, United States SpartanNash Full time
Job Title: Business Development Representative

At SpartanNash, we're committed to delivering exceptional customer experiences through innovative solutions. As a Business Development Representative, you'll play a key role in driving revenue growth and building strong customer relationships.

Key Responsibilities:
  • Develop and manage customer partnerships through prospecting, cold calling, and networking.
  • Achieve and exceed revenue, margin, and partnership-specific KPI goals.
  • Generate and maintain contractual and transactional freight utilizing a network of carriers, SpartanNash fleet, and dedicated SNL Fleet.
  • Execute operational processes for customer partners, including loading building, scheduling, issue escalation, proactive communication, track/trace, and reviewing financials.
  • Collaborate with procurement and pricing teams to execute pricing projects for opportunities and current customer partners.
  • Track and maintain all sales prospecting activity in the company CRM (Salesforce).
  • Participate in the investigation of causes of over short and damage claims.
  • Resolve freight invoice discrepancies regarding customer and carrier pricing and any accessorial charges/fees.
  • Support Accounts Receivables with collections of past due invoices for assigned customer(s).
  • Participate in the on-call support rotation and respond to any issues that arise in a timely manner.
Requirements:
  • Bachelor's degree in Business Administration, Logistics, or other related field or equivalent combination of education and experience.
  • Experience in related position a plus.
  • General understanding of brokerage operations and geographic freight markets.
  • Prior demonstration of negotiation skills is preferred.
  • Experience with transportation optimization tools a plus.
  • Familiarity with all transportation modes.
  • Basic understanding of supply chains, carrier pricing, and warehouse operations.
  • Strong written and verbal communication skills.
  • Strong organization, multi-tasking, problem-solving skills, and must be detail-oriented and able to meet scheduled deadlines.
  • Must have a strong commitment to customer service, solution execution, and follow-through.
  • Ability to work in a fast-paced team environment.
  • Working knowledge of Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., Mcleod TMS).
  • Must be able to participate in on-call rotation.
Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings.

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