Guest Service Agent

14 hours ago


Portland, Maine, United States Westin Portland Harborview Full time
Job Title: Guest Service Agent

Job Summary:
The Westin Portland Harborview invites applications for a Guest Service Agent, responsible for delivering exceptional guest experiences and ensuring seamless operations of our front desk. As a key member of our team, you will be working closely with colleagues to provide top-notch service, resolving issues promptly and effectively, and exceeding guest expectations through your expertise and dedication.

About the Role:
The successful candidate will be responsible for checking in and out guests, processing payments, handling mail, messages, and other guest requests. You will also provide expert knowledge of hotel amenities, services, and local attractions, using your initiative to enhance the guest experience. Excellent communication and problem-solving skills are essential in this role, as you will need to navigate complex scenarios and prioritize tasks effectively.

Responsibilities:
  • Check in and out guests, processing payments and handling any associated transactions.
  • Process room reservations, cancellations, and adjustments, ensuring accuracy and efficiency.
  • Provide expert knowledge of hotel amenities, services, and local attractions, using your initiative to enhance the guest experience.
  • Maintain accurate records of guest interactions, including preferences, allergies, and special requests.
  • Collaborate with colleagues to ensure seamless operations, addressing any issues or concerns promptly and effectively.

Requirements:
  • Diploma or equivalent required; course work in hospitality or related field an asset.
  • Previous experience in a customer-facing role, preferably in the hotel industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a varied schedule, including mornings, evenings, weekends, and holidays.

Salary and Benefits:
This fulfilling opportunity offers a competitive salary range of $18 - $20 per hour, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan. Additional perks include daily pay, free gym access, hotel and travel discounts, and opportunities for professional growth and development.

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