Retail Customer Service Team Lead
6 days ago
As a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-store, and online interactions. Your primary goal will be to ensure customer satisfaction and resolve concerns in a timely and professional manner.
Key Responsibilities:
- Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty
- Maintain store standards and promote a culture of empowerment, ensuring compliance with company policies and code of ethics
- Develop and implement strategies to improve customer experience and outcomes
- Collaborate with other departments to ensure seamless customer interactions
Requirements:
- Proven experience in customer-facing roles, with a focus on customer service and team leadership
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and conflict resolution skills
About PetSmart, Inc.
PetSmart, Inc. is a leading retailer of pet food, supplies, and services. We are committed to providing a positive and inclusive work environment that fosters growth and development for our employees.
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