Retail Customer Service Team Lead

6 days ago


Naperville, Illinois, United States PetSmart, Inc. Full time
PetSmart, Inc. - Retail Customer Service Supervisor

As a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-store, and online interactions. Your primary goal will be to ensure customer satisfaction and resolve concerns in a timely and professional manner.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty
  • Maintain store standards and promote a culture of empowerment, ensuring compliance with company policies and code of ethics
  • Develop and implement strategies to improve customer experience and outcomes
  • Collaborate with other departments to ensure seamless customer interactions

Requirements:

  • Proven experience in customer-facing roles, with a focus on customer service and team leadership
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and conflict resolution skills

About PetSmart, Inc.

PetSmart, Inc. is a leading retailer of pet food, supplies, and services. We are committed to providing a positive and inclusive work environment that fosters growth and development for our employees.



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