Customer Service Supervisor
5 days ago
Job Title: Customer Service Supervisor
Job Summary:
We are seeking a highly skilled Customer Service Supervisor to join our team at Whole Foods Market. As a key member of our operations team, you will be responsible for leading the Customer Service & E-Commerce programs, ensuring a seamless checkout experience and grocery delivery & pickup at our assigned store.
Key Responsibilities:
- Deliver outstanding customer experience and hold team members accountable for delivering exceptional service.
- Establish clear expectations for balancing in-store customer service and completing online orders.
- Monitor in-store and online customer flow, assign customer service-related and online order completion tasks, and balance the needs of all customers.
- Seek awareness of relevant competitors and industry trends.
- Ensure an effective and efficient response to customer questions, requests, and/or concerns.
- Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners.
- Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintain team member safety and security standards.
- Ensure compliance with relevant regulatory rules and standards.
- Develop, coach, mentor, and motivate team members to sustain a high-performing team and minimize turnover.
- Maintain cleanliness of workspaces, including staging areas and coolers.
- Maintain security of equipment, such as MSRs, phones, and currency counters.
- Proactively identify process improvement opportunities.
- Consistently communicate and model WFM core values, leadership principles, and support goals.
Requirements:
- 12+ months retail experience
Physical Requirements/Working Conditions:
- Must be able to lift 50 lbs.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: Single grasping, fine manipulation, pushing, and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching.
- Exposure to FDA-approved cleaning chemicals.
- Exposure to temperatures 90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Compensation: The wage range for this position is $15.50 - $21.80 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. Click here to learn more about all the benefits Whole Foods Market has to offer: www.mywfmbenefits.com.
Equal Employment Opportunity: Whole Foods Market provides a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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