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Customer Success Manager
2 months ago
SafeBase is seeking an ambitious and experienced Customer Success Manager to join our growing team. As a key member of our organization, you will play a critical role in helping our customers achieve their business goals and maximize the value of our platform.
Key Responsibilities- Develop Trusted Advisor Relationships: Foster strong relationships with key customer stakeholders, focusing on renewals, expansion, and advocacy.
- Establish Regular Cadence Meetings: Schedule regular meetings with customers to align and realign on business objectives, KPIs, product use, and product opportunities.
- Product Expertise: Become a subject matter expert on SafeBase and its platform, understanding how it can be used to automate access to security, compliance, and privacy information.
- Customer Success Planning: Develop and manage success plans to maximize customer growth and retention.
- Onboarding and Training: Onboard new customers to SafeBase and deliver ongoing training on new and existing features.
- Support and Advocacy: Assist in providing live chat support for SafeBase customers and advocate on their behalf to influence and drive product priorities and enhancements.
- Renewal and Upsell Conversations: Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion.
- 5+ Years of Experience: In Customer Success/Account Management, preferably with enterprise-level accounts.
- Strong Communication Skills: Active listener with exceptional customer-facing and internal written and communication skills.
- Technical Understanding: Strong technical understanding and extensive analytical skills.
- Adaptability: Eager and quick to learn new products and technologies.
- Attention to Detail: Obsessive attention to detail and a passion for customer success.
SafeBase is a leading trust center platform designed for friction-free security reviews. We believe that working remotely shouldn't cause any barriers to a great employee experience. Our roles require 10% travel as we like to meet yearly for collaboration.
Core Values- Customer-First: We prioritize our customers over the long term and value our reputation above short-term gains.
- Extreme Ownership: We take pride in the quality of our work and the success of the company. We take accountability and act like owners, not renters.
- Hunger: We find ways to get more done with less, ruthlessly prioritizing to operate with the necessary speed without sacrificing quality.
- Win and Fail Together: Our combined success relies on effective communication, collaboration, assuming best intent, and a culture of continuous learning.
