Service Manager

2 weeks ago


Rochester, New York, United States ITW Full time
Job Description

The Service Manager will play a critical role in supporting the District Manager and assuming advanced responsibilities in support of the branch and its daily operations. This position will provide coaching and training on commercial food equipment, procedures, and techniques, as well as customer-facing skillsets.

Key Responsibilities
  • Develop and maintain a highly technical field service team
  • Manage regular maintenance for service vehicles
  • Assist in leading and directing branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels
  • Support and enforce all company policies and guidelines required by Hobart Service
  • Assist the District Manager in the adherence and tracking of these policies
Requirements
  • High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelor's degree
  • Experience effectively managing customer relations dealing directly with customers
  • Ability to effectively demonstrate productivity tools, i.e. Microsoft Office
  • Achieve targets and goals with minimal supervision
  • Strong communication skills verbal and written
  • Electrical and mechanical service experience
  • Valid driver's license
Preferred Qualifications
  • 5-7 years demonstrated proficiency in a field service role
  • Ability to understand financial information such as margins, labor cost, mark-ups and expense control
  • Working knowledge of Branch operating systems
  • Customer Relations Management /Sales experience
  • Associates degree or prior Hobart Service supervisory experience
Why Work for ITW?
  • Competitive pay
  • Great insurance options with low premiums
  • Paid vacation and holidays
  • 401K with company match
  • Extensive on-the-job, online, and classroom training
  • Service vehicle, uniforms, and safety equipment provided
  • Safety-conscious work environment


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