Customer Engagement Specialist
1 week ago
Position Type: Full-Time / Part-Time
Location: Issaquah, WA
About Us:
At 24 Hour Fitness, we are committed to fostering a healthier and happier community. Our mission is to create an inclusive fitness environment that is accessible and affordable for everyone. We seek individuals who are dedicated to enhancing the experience of our members and who possess a genuine desire to assist others in achieving their fitness aspirations.
Key Responsibilities:
In this role, you will:
- Share your enthusiasm for fitness by guiding new members as they embark on their wellness journeys.
- Utilize your interpersonal skills to connect with individuals, understand their specific needs, and recommend tailored solutions.
Daily Activities:
Your typical day will involve:
- Building personal relationships with members, addressing inquiries, resolving issues, and directing both members and guests to the appropriate resources.
- Maintaining a clean, safe, and welcoming gym environment for all.
- Delivering an exceptional sales and service experience, ensuring that every guest feels informed and included during their visits.
- Facilitating a seamless onboarding process for new members, making a positive first impression that fosters a sense of belonging.
Qualifications:
We are looking for candidates who:
- Exhibit authenticity, openness, and a strong motivation to assist others.
- Strive for excellence, embrace challenges, and view setbacks as opportunities for growth.
- Possess a service-oriented mindset and have at least one year of experience in retail or fitness sales. Note: CPR and AED certification is required within 60 days of employment.
Availability:
We offer full-time positions with flexible scheduling options to accommodate the needs of our member community.
Travel Requirements:
Minimal travel may be necessary for training and lead generation purposes.
Benefits Overview:
24 Hour Fitness provides a range of benefits tailored to meet the diverse needs of our team members, including health coverage and company-paid benefits such as group life and accident insurance. Eligibility for benefits varies based on position and hours worked. All team members and their eligible dependents receive a complimentary membership.
Compensation Overview:
All Employees: Enjoy a free club membership, Employee Assistance Program (EAP), basic group life and AD&D insurance, and access to a 401k savings plan.
Average of 30 hours or more per week: Eligible for medical, dental, and vision benefits, paid time off, and additional sickness benefits.
Accrue sick time at a rate of one hour for every 30 hours worked.
Compensation may vary based on location, experience, and education.
Functional Group: Fitness
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