Automotive Service Advisor
1 week ago
Customer Service Specialist
Job Category: Customer Service
Company Overview:
asTech, based in Plano, Texas, stands as a premier provider of diagnostic solutions and services tailored for the collision repair sector. With a focus on vehicle electronics, asTech delivers remote, mobile, and in-shop automotive electronic services executed by ASE-Certified Master Technicians utilizing its proprietary device.
Core Responsibilities:
- Assist customers and master technicians with inquiries and support
- Guarantee precise and efficient delivery of automotive diagnostic scan reports
- Uphold quality control measures and ensure customer satisfaction
Key Duties:
- Respond to incoming calls and customer queries
- Troubleshoot issues related to the asTech device
- Guide customers in the effective use of the device
- Manage billing processes and generate service reports
- Track and maintain accurate records
- Collaborate with team members to enhance service delivery
Required Qualifications:
- High School Diploma or equivalent
- Strong customer service orientation
- Basic proficiency in computer applications
- Prior experience in account billing or customer service is advantageous
- Effective problem-solving skills
- Strong documentation and communication abilities
- Detail-oriented with adaptability to varying schedules
- A college degree is a plus
Work Environment:
This position is situated in a professional office setting, utilizing standard office equipment. The role is primarily sedentary, with occasional physical demands.
Equal Employment Opportunity:
The Company is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics.
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