Automotive Service Advisor

1 week ago


Plano, Texas, United States asTech Full time

Customer Service Specialist

Job Category: Customer Service

Company Overview:

asTech, based in Plano, Texas, stands as a premier provider of diagnostic solutions and services tailored for the collision repair sector. With a focus on vehicle electronics, asTech delivers remote, mobile, and in-shop automotive electronic services executed by ASE-Certified Master Technicians utilizing its proprietary device.

Core Responsibilities:

  • Assist customers and master technicians with inquiries and support
  • Guarantee precise and efficient delivery of automotive diagnostic scan reports
  • Uphold quality control measures and ensure customer satisfaction

Key Duties:

  • Respond to incoming calls and customer queries
  • Troubleshoot issues related to the asTech device
  • Guide customers in the effective use of the device
  • Manage billing processes and generate service reports
  • Track and maintain accurate records
  • Collaborate with team members to enhance service delivery

Required Qualifications:

  • High School Diploma or equivalent
  • Strong customer service orientation
  • Basic proficiency in computer applications
  • Prior experience in account billing or customer service is advantageous
  • Effective problem-solving skills
  • Strong documentation and communication abilities
  • Detail-oriented with adaptability to varying schedules
  • A college degree is a plus

Work Environment:

This position is situated in a professional office setting, utilizing standard office equipment. The role is primarily sedentary, with occasional physical demands.

Equal Employment Opportunity:

The Company is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics.



  • Plano, Texas, United States Asbury Automotive Group Full time

    Automotive Service Attendant Asbury Automotive Group is a leading name in the automotive retail industry, dedicated to delivering exceptional service and innovative solutions. Our commitment to excellence drives us to create a supportive and inclusive environment for our team members and customers alike. Role Overview: The Automotive Service...


  • Plano, Texas, United States Asbury Automotive Group Full time

    Automotive Service Attendant Asbury Automotive Group is a leading name in the automotive retail industry, committed to delivering exceptional service and fostering a positive environment for both customers and employees. Our mission is to become the Most Guest-Centric Automotive Retailer by utilizing innovative technologies and a strong focus on...


  • Plano, Texas, United States Asbury Automotive Group Full time

    Automotive Service Attendant As a key representative of our dealership, the Automotive Service Attendant serves as the first point of contact for customers arriving for service. This role is essential in creating a welcoming atmosphere and ensuring a smooth check-in process for service appointments. Responsibilities include: Warmly greet customers...


  • Plano, Texas, United States Integrity 1st Automotive Full time

    Position Overview: Automotive Service ConsultantAre you seeking a workplace that values your contributions and respects your expertise in the automotive sector? Look no further. Our organization was established to address the common issues of underappreciation and lack of respect in the industry.About Our Company: We serve as a trusted alternative to...


  • Plano, Texas, United States Toyota of Plano Full time

    Job SummaryWe are seeking a skilled and experienced Automotive Service Professional to join our team at Toyota of Plano. As a Service Technician, you will be responsible for examining and diagnosing vehicles, discussing repairs with our shop foreman or service advisor, and communicating additional service requests to our service advisor.Key...


  • Plano, Texas, United States Driver's Edge Auto Repair Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Service Manager to join our team at Driver's Edge Auto Repair. As a key member of our management team, you will be responsible for overseeing the sales and service operations of our auto repair shop.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by greeting...


  • Plano, Texas, United States Sun Auto Tire & Service Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician to join our team at Sun Auto Tire & Service. As a key member of our service department, you will be responsible for performing non-technical service repairs, including oil changes, tire and wheel services, alignments, and more.Key ResponsibilitiesPerform tire mounting/dismounting, wheel...


  • Plano, Texas, United States Sun Auto Tire and Service Full time

    Position Overview:We are seeking a dedicated and skilled Automotive Service Center Supervisor to oversee the operations of our automotive repair facility. This role is ideal for those with a strong background in automotive management who are looking to enhance their career.The Supervisor will be accountable for the overall performance of the service center,...


  • Plano, Texas, United States Driver's Edge Auto Repair Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Service Manager to join our team at Driver's Edge Auto Repair. As a key member of our management team, you will be responsible for overseeing the sales and service operations of our auto repair shop.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by greeting...


  • Plano, Texas, United States Meineke Car Care Centers Full time

    Job SummaryWe are seeking a skilled Automotive Technician to join our team at Meineke Car Care Centers. As a key member of our team, you will be responsible for performing routine maintenance tasks, assisting senior technicians, and providing excellent customer service.Key ResponsibilitiesPerform routine maintenance tasks, such as oil changes, tire...


  • Plano, Texas, United States Caliber Auto Care Full time

    Job Summary**Job Title:** Automotive Service Technician**Job Type:** Full-time**About Us:** Caliber Auto Care is a reputable automotive service center dedicated to providing top-notch maintenance and repair services to our customers.**Job Description:**Key Responsibilities:Perform non-technical service repairs such as oil changes, tire and wheel related...


  • Plano, Texas, United States Davenport Motor Company Full time

    Job OverviewWe are looking for a skilled Automotive Service Technician to play a key role in our operations. You will be responsible for diagnosing, adjusting, repairing, and overhauling vehicles. Our focus is on servicing all Japanese manufactured automobiles.Key Responsibilities:Diagnose and repair various automotive issuesConduct routine maintenance and...


  • Plano, Texas, United States Caliber Auto Care Full time

    Job SummaryWe are seeking a skilled Automotive Service Technician to join our team at Caliber Auto Care. As a key member of our service team, you will be responsible for performing non-technical service repairs, including oil changes, tire and wheel services, alignments, and more.Key ResponsibilitiesPerform tire mounting/dismounting, wheel balance, and tire...


  • Plano, Texas, United States AutoNation Full time

    About AutoNation:AutoNation stands as one of the foremost automotive retailers across the United States, delivering innovative products, outstanding services, and comprehensive solutions that empower our customers to make informed decisions tailored to their needs. Our Offerings:With a vast network of dealerships nationwide, bolstered by a well-recognized...


  • Plano, Texas, United States Ewing Subaru of Plano Full time

    Ewing Subaru of Plano is on the lookout for Experienced Pre-Owned Vehicle Sales AdvisorsBecome part of a reputable, family-owned dealership with a legacy of nearly 80 years in the automotive sectorWe are in search of passionate individuals who are enthusiastic about the automotive field; comprehensive training will be provided for those new to the industryBe...


  • Plano, Texas, United States Ewing Subaru of Plano Full time

    Ewing Subaru of Plano is actively looking for Experienced Pre-Owned Vehicle Sales AdvisorsBecome part of a reputable, family-owned dealership with a legacy of nearly 80 years in the automotive sectorWe are in search of enthusiastic individuals who possess a genuine interest in the automotive field; comprehensive training will be provided for those new to the...


  • Plano, Texas, United States Ewing Subaru of Plano Full time

    Ewing Subaru of Plano is actively looking for Experienced Pre-Owned Vehicle Sales AdvisorsBecome part of a reputable, family-owned dealership with a legacy of nearly 80 years in the automotive sectorWe are in search of dedicated individuals who possess a strong enthusiasm for the automotive field; comprehensive training will be provided for those new to the...


  • Plano, Texas, United States Mercedes-Benz Full time

    POSITION SUMMARYJoin our team at Mercedes-Benz of Plano as we seek skilled Automotive Technicians with a passion for luxury vehicles. Experience with high-end brands, particularly Mercedes-Benz, is highly valued.RELOCATION ASSISTANCE:If you are considering a move, we offer a comprehensive relocation program to help you transition smoothly to your new role...


  • Plano, Texas, United States Valvoline Instant Oil Change Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Certified Automotive Technician to join our team at Valvoline Instant Oil Change. As a key member of our service center, you will be responsible for providing exceptional customer service and ensuring the highest level of quality in our preventive maintenance services.Key...


  • Plano, Texas, United States AutoNation Full time

    About AutoNation: AutoNation stands as one of the premier automotive retailers across the United States, delivering innovative offerings, outstanding services, and all-encompassing solutions that empower our clientele to make informed choices tailored to their needs. Our extensive network of dealerships, backed by a well-recognized brand, provides a diverse...