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Client Experience Director

1 month ago


White Plains, New York, United States Knitwell Group Full time
About Us

At Knitwell Group, we're dedicated to empowering women to live their best lives. Our brand, Ann Taylor, embodies the spirit of American women, providing them with the confidence and motivation to navigate their multifaceted lives. Our effortlessly polished styles are designed to go anywhere, from the office to special occasions.

About the Role

As a Sales Manager, you'll be part of the store leadership team that brings our brand experience to life. You'll cultivate customer and associate engagement, driving sales by delivering an omnichannel experience. You'll educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships.

The Impact You Can Have
  • Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
  • Build genuine customer relationships by ensuring high associate engagement and customer service levels.
  • Model brand behaviors and cultivate a customer-centric culture.
  • Onboard new hires and develop an effective team of associates.
  • Create an inclusive store environment for associates where everyone feels welcome and engaged.
  • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
  • Uphold the highest brand visual standards for merchandise on the sales floor.
  • Lead activities to drive the store's performance, including financial and operational objectives.
  • Balance selling responsibilities and overall store operations activities.
You'll Bring to the Role
  • 1 year retail management experience (preferred)
  • A hospitality mindset when connecting with customers
  • Excellent customer service and interpersonal skills
  • Strong people management skills and ability to develop talent
  • Technology proficient and ability to operate a point-of-sale system
  • Strong business acumen and ability to create action plans to drive results
Benefits
  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands
  • Support for your individual development plus opportunity for growth within our family of brands
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
  • Medical, dental, vision insurance, and 401k
  • Time off - paid time off & holidays
  • Bonus Incentive Program