Customer Service Representative
3 weeks ago
At InnovAge, we are dedicated to empowering seniors to live independently and age in their own homes and communities safely. We are seeking a highly skilled and compassionate Phone Customer Service Representative to join our team.
Job Summary:The Phone Customer Service Representative will be responsible for providing exceptional customer service to our participants and their families through various channels, including phone, email, and text messaging. This role involves handling customer inquiries, resolving issues in real-time, and documenting interactions accurately.
Key Responsibilities:- Provide excellent customer service to participants and their families through phone, email, and text messaging.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Document all customer interactions, inquiries, complaints, and resolutions accurately in the Electronic Medical Record and/or customer Relations Management System.
- Work closely with center and support departments to effectively solve customer issues.
- Communicate customer feedback and insights to relevant departments to improve customer experiences.
- High school diploma or equivalent is required.
- Minimum of one (1) year of experience in a customer service role is required.
- Proven track record of maintaining productivity and availability in a remote work environment is required.
- Associates or Bachelors degree in related field.
- Customer service, call center service, or similar certification preferred.
- Experience in a call center environment is a plus.
- Familiarity with customer relationship management (CRM) software and electronic medical records (EMR) is helpful, experience with Epic EMR is preferred.
InnovAge offers a comprehensive benefits package, including medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Applicants are considered until the position is filled.
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