Student Services Coordinator

4 weeks ago

Fairfield, California, United States Solano Community College Full time
Job Summary

We are seeking a highly motivated and organized Student Services Coordinator to join our team at Solano Community College. The successful candidate will be responsible for coordinating outreach activities, providing information and assistance to students, staff, and the public, and working closely with enrollment services, support programs, and academic programs to promote student success and retention.

Key Responsibilities
  • Coordinate outreach activities, including scheduling high school visits, tabling at events, and identifying staff and faculty to participate in appropriate events.
  • Provide general information and assistance in person, via phone and online to potential and current students, staff, faculty, administrators, and the public regarding applying to and enrolling at the college.
  • Assist with in-reach and retention efforts throughout the college.
  • Organize, coordinate, and distribute college catalogs and class schedules to K-12 schools, community agencies, and other locations identified.
  • Work with marketing staff to develop outreach materials for the college and for programs and services.
  • Assist with start of the semester activities and events.
  • Ensure that forms, handouts, and other printed materials clearly and correctly outline current application, enrollment, financial aid processes, and identify services.
  • Work with K-12 schools and community at large to connect with potential students and provide ongoing support needed to ensure thorough preparation for and successful enrollment at Solano College.
  • Collaborate with college staff, school administrators, and faculty to coordinate outreach to local high school, middle school, and elementary school populations, and in the community in partnership with academic affairs, instructional programs, and student services.
  • Assist in preparing promotional materials, correspondence, reports, applications, and other written materials related to school and community outreach.
  • Provide and disseminate student services information.
  • Identify and maintain campus information kiosks; work with Webmaster to ensure that current information is posted to college web pages.
  • Advise students of pre-enrollment services, including counseling sessions and other programs and services.
  • Prepare and maintain a variety of records, reports, and files related to student outreach activities, including application yields and enrollment yields; maintain confidentiality of student information and student records.
  • May collect and compile statistical data for reports.
  • Train and provide direction to student workers. Coordinate schedules and process student worker timesheets. Recruit and recommend student assistants to provide outreach support, including assisting at special events, tabling, and maintaining campus kiosks (postings).
  • Assist potential and current students with eligibility regarding California residency, AB 540 status, and state-approved financial aid programs.
  • Use desktop publishing, word processing, database management, spreadsheet, or other specialized software to create, develop, format, lay out, type, proofread, and prepare a variety of documents.
  • Utilize standard office equipment and instructional media (e.g., Microsoft Word, Excel, Access, Outlook, Banner, website management, ASSIST, College Source, and SARS grid).
  • Maintain various records, files, logs, and lists; enter data in computer databases and file paperwork as required.
  • Perform other office duties, including composing correspondence and written materials, establishing and maintaining filing systems, and operating a variety of office machines, including computers, peripheral equipment, calculators, and copiers.
  • Attend to a variety of office administrative details, such as coordinating materials, transmitting information, keeping reference materials up to date, maintaining equipment, and arranging for repair, maintaining the physical environment and condition of outreach materials, supplies, and equipment.
  • Expected to work evenings and/or weekends as needed at various sites, including the main campus, Vacaville Center, Vallejo Center, and adjoining locations, Travis Air Force Base, California State Prison Solano, and California Medical Facility Vacaville, and at community events.
  • Perform other job-related duties as assigned.
Requirements
  • Bachelor's Degree from a regionally accredited institution.
  • Two years of outreach experience or promotional work involving public contact, or one year of increasingly responsible experience in a related student services area.
Knowledge, Skills, and Abilities
  • Community college courses and curriculum preferred.
  • Regulations governing the community college registration procedures.
  • Basic Financial Aid intake when working at Centers only.
  • Write information for reports or publications that conform to prescribed style and format.
  • Read and explain SCC policies and procedures, State and federal laws, rules, and guidelines, and community college curriculum, schedule, policies, and procedures affecting assigned area of student services.
  • Effectively present information and respond to questions from students, staff, and the general public.
  • Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
  • Solve practical problems and deal with variables in situations where only limited standardization exists.
  • Use interpersonal skills, including tact, patience, empathy, and courtesy.
  • Coordinate multiple projects, set priorities, and meet critical deadlines.
  • Effectively operate and maintain an orderly environment.
  • Work within a complex, integrated database.
  • Operate a computer and applicable software.
  • Work independently with minimal supervision.
  • Meet schedules and time lines.
  • Establish and maintain cooperative and effective working relationships with others.
  • Speak clearly and effectively in public.
  • Demonstrate sensitivity to persons with diverse socio-economic, cultural, and ethnic backgrounds, including the disabled.

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