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Clinical Appointment Coordinator

2 months ago

Austin, Texas, United States Austin Regional Clinic Full time

Position Title: Patient Services Coordinator (Ortho/Front Desk Admin)

Job Category: Office & Clerical

Company Overview:

Austin Regional Clinic has been recognized as a leading employer in Central Texas for over a decade. As one of the largest medical groups in the region, we operate 25+ locations and continue to expand our services. We provide a comprehensive benefits package for eligible team members, including Medical, Dental, Vision, Flexible Spending Accounts, Paid Time Off, 401(k), Employee Assistance Programs, Life Insurance, Long-Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness programs, Sick Child Care Assistance, and professional development opportunities.

Role Purpose:

The Patient Services Coordinator serves as the first point of contact within a clinical environment, responsible for managing check-in/check-out processes and scheduling patient appointments. This role is crucial in ensuring compliance with organizational policies while upholding confidentiality and promoting the clinic's mission.

Key Responsibilities:

  1. Schedule appointments using the clinic's computer system, ensuring demographic information is accurate and notifying patients of any account balances.
  2. Welcome patients and check them in using the computer system.
  3. Verify insurance eligibility through online resources.
  4. Ensure all necessary paperwork is completed and up-to-date, including scanning insurance cards when applicable.
  5. Collect payments from patients, accurately posting amounts and balancing the cash drawer for end-of-day deposits.
  6. Generate face sheets, receipts, and other required documents.
  7. Communicate effectively with staff regarding emergencies, messages, and patient arrivals.
  8. Confirm patient appointments in advance and manage rescheduling as necessary.
  9. Verify Workers Compensation claims and ensure all paperwork is completed.
  10. Assist patients in establishing payment plans and issue receipts for payments received.
  11. Maintain adherence to all company policies, including OSHA, HIPAA, compliance, and the Code of Conduct.
  12. Demonstrate regular and reliable attendance.
  13. Complete additional duties as assigned, including patient registration and document processing.

Qualifications:

Education and Experience:

Required: High school diploma or GED. Proficiency in using a PC in a Windows environment. Consideration will be given to candidates with more extensive experience.

Preferred: Previous experience in a medical setting.

Knowledge, Skills, and Abilities:

  • Understanding of medical insurance processes.
  • Exceptional customer service skills.
  • Strong computer skills, including 10-key and keyboarding proficiency.
  • Excellent interpersonal and problem-solving abilities.
  • Capacity to work collaboratively in a team environment.
  • Aptitude for managing multiple priorities effectively.
  • Ability to engage with others, listen actively, and adapt responses to meet their needs.
  • Strong verbal and written communication skills.
  • Professional demeanor in all job-related interactions.
  • Capability to comprehend and relay factual information accurately.
  • Organizational skills to present information clearly.
  • Practical application of common sense in job performance.

Work Schedule: Monday through Friday, 8 AM to 5 PM.