Technical Support Professional
3 weeks ago
Job Overview
We are seeking a skilled Technical Support Professional to join our team at Insight Global. This role will involve providing high-level support and customer service to users, including C-level executives, in a mixed Windows and Mac environment.
Key Responsibilities
Provide technical support and troubleshooting for network, O365, and mobile device issues
Communicate technical information to non-technical customers
Manage difficult technical scenarios while providing seamless support to customers
About the Role
This is a fantastic opportunity to join a large, global enterprise as a C-Level Executive IT Support specialist. The successful candidate will be responsible for managing IT support on the executive floor, including the CEO and other executives, and will provide white glove support service as needed.
Requirements
Proven experience in high-level or white glove support and customer service
Ability to communicate technical information to non-technical customers
Comfortable working in a mixed Windows and Mac environment
Strong analytical and problem-solving skills
What We Offer
$30/hr - $35/hr compensation
Medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
401k retirement account access with employer matching
Paid sick leave and/or other paid time off as provided by applicable law
How to Apply
Please submit your resume and a cover letter outlining your qualifications and experience for this role.
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