Member Service Representative

23 hours ago

Saint Paul, Minnesota, United States Affinity Plus Federal Credit Union Full time
Job Title: Member Service Representative

At Affinity Plus Federal Credit Union, we're seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their banking needs are met with accuracy and efficiency.

Key Responsibilities:
  • Process transactions, including deposits, withdrawals, payments, and cashier's checks, while maintaining a high level of accuracy and attention to detail.
  • Provide education to members on self-serve options, ensuring they have the knowledge and confidence to manage their accounts effectively.
  • Verify endorsements and proper identification on deposit transactions, ensuring compliance with regulatory requirements.
  • Execute wire or ACH transfers of funds, ensuring timely and accurate processing.
  • Troubleshoot credit or debit card issues, online banking questions, or other general account-related questions and issues, providing solutions and support to members.
  • Balance and maintain personal cash drawers and branch vaults, ensuring accurate and secure handling of cash and valuables.
  • Perform other duties as assigned, contributing to the overall success of the team and the organization.
Requirements:
  • 1+ years of customer service or professional experience working with people and/or cash handling experience required.
  • Aptitude to work independently as well as part of a team, with strong collaboration and communication skills.
  • Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Time management skills and the ability to prioritize workload based on department and member needs.
  • Flexibility to adapt and succeed in a dynamic environment, with a strong commitment to providing exceptional service to members and employees.
  • Intermediate computer skills and the ability to navigate between multiple systems with ease.
Workplace Environment:
  • Requires face-to-face interaction and coordination of work with other employees, and in-person interaction.
  • Sitting 90-95% and standing 5-10% of the time, with regular rotation within the branch.
  • Working at a computer 98% of the day, utilizing the phone 40-60% of the time.
  • Bending, twisting, kneeling, stooping, or crouching when necessary, with occasional lifting and carrying of up to 50 pounds.
  • Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction.
Required Work Schedule:

This position will be full-time, 40 hours per week, with shift times falling between 7am-7pm Monday-Friday and between 7am-3pm on Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

Affinity Plus Federal Credit Union is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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