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Customer Service Representative

2 months ago

West Des Moines, Iowa, United States Guideone Mutual Insurance Company Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our Billing Solutions team at Guideone Mutual Insurance Company. As a Customer Service Representative, you will be responsible for handling a variety of tasks, including:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing excellent customer service and ensuring a positive experience for our policyholders
  • Assisting with billing reports and loss runs to ensure accurate and timely processing

Key Responsibilities:

  • Be responsible for handling customer inquiries and issues in a professional and courteous manner
  • Assist with billing reports and loss runs to ensure accurate and timely processing
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment