Customer Engagement Specialist
1 week ago
- 401(k)
- Health insurance
- Paid time off
Company: Planet Fitness - Fitton Clubs
Role Overview
Reports to: General Manager
Special Requirements:
- CPR/AED Certification must be maintained as required.
- Tanning Certification to be obtained within company guidelines.
The Member Services Representative is responsible for delivering exceptional customer service to members, potential members, and guests, ensuring a welcoming and positive atmosphere.
KEY RESPONSIBILITIES
- Provide a warm welcome and assist members, prospective members, and guests with outstanding service.
- Oversee front desk operations:
- Respond to phone inquiries and provide relevant information.
- Check-in members efficiently.
- Facilitate new member registrations.
- Conduct facility tours for interested individuals.
- Update member accounts as required.
- Address member questions in a timely and professional manner.
- Collaborate with management as necessary.
- Ensure the cleanliness of the facility through regular maintenance tasks.
- Requirements:
- Exceptional customer service and communication abilities.
- CPR/AED certification must be obtained within specified timeframes.
- Tanning Certification required within designated timeframe.
- Genuine passion for fitness and wellness.
- Maintain a positive and professional attitude.
- Punctual, dependable, and disciplined work ethic.
- Exhibit diplomacy and respect in all interactions.
- High school diploma or GED is mandatory.
- Must be at least 18 years of age.
Employees must meet physical requirements to perform job functions effectively. Reasonable accommodations can be arranged for individuals with disabilities.
WORK ENVIRONMENT: Indoor setting with exposure to noise, dust, and cleaning agents.
PHYSICAL REQUIREMENTS: Role involves standing, walking, bending, lifting, and occasional heavy lifting.
Vision: Normal range
Hearing: Normal range
Employees at Planet Fitness franchise locations are employed by the Franchisee. PFHQ (the Franchisor) does not control employment matters for franchisees or their staff. Each franchisee is responsible for compliance with local laws.
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