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Literacy Engagement Manager

2 months ago

Atlanta, Georgia, United States ThinkCERCA Full time
OVERVIEW – ABOUT THINKCERCA

ThinkCERCA is a pioneering educational technology organization dedicated to equipping educators and learners with a robust, research-driven literacy framework for reading and writing across various subjects for grades 3-12.

Our mission, guided by a team of esteemed literacy specialists, is to provide engaging, rigorous, and tailored literacy instruction for every student, in every classroom, every day.

We are seeking a skilled, experienced, and collaborative engagement manager to enhance our implementation efforts in the Midwest region and foster a vibrant community of ThinkCERCA users.

This role involves a combination of on-site and remote work, with the expectation that the successful candidate will be based in the Midwest.


KEY RESPONSIBILITIES

The Literacy Engagement Manager will focus on promoting partner involvement and utilization to achieve outstanding student outcomes and encourage broader usage within and among districts.

  • Oversee the onboarding process for educational leaders and instructors, ensuring successful integration of the ThinkCERCA platform.
  • Collaborate with district teams and our educational science team to create tailored best practice resources for educators in the Midwest.
  • Serve as the advocate for educators, ensuring their product and content needs are effectively communicated to the ThinkCERCA product, content, educational science, data science, and engineering teams.
  • Facilitate customer engagement through proactive professional development opportunities, classroom observations, outreach, and training sessions.
  • Deliver high levels of support (including in-person visits, online assistance, application support, and meetings) to guarantee an optimal user experience.
  • Monitor and manage key performance indicators related to implementation, partner satisfaction, engagement, and growth opportunities.
  • Assist in organizing online and in-person events to enhance user engagement and adherence to school and district adoptions.
  • Build and maintain long-term relationships with district leaders, school administrators, and classroom educators.
  • Support initiatives aimed at identifying growth opportunities and innovating to provide the necessary tools and processes for the customer success team.
  • Collaborate with team members to foster development and deliver the highest standard of customer experience.

QUALIFICATIONS
  • Exceptional communication and presentation abilities.
  • Highly organized, self-motivated, and process-oriented with strong analytical and practical problem-solving skills.
  • Excellent interpersonal skills, capable of engaging effectively at all organizational levels, facilitating discussions, understanding partner needs, and providing strategic recommendations.
  • Ability to assess customer needs and challenges, translating them into actionable solutions.
  • Proven experience in service delivery with educational SaaS solutions.
  • Preferred 5+ years of experience in K-12/EdTech within Client Services, Customer Success, or school district instructional or administrative roles.
  • Bilingual (Spanish) is a plus.

APPLICATION PROCESS

This is a full-time position with a competitive salary based on experience and equity opportunities.