Senior Operations Manager for Test Services

6 hours ago

Camden, New Jersey, United States NTS Full time

The Operations Manager role at Element U.S. Space & Defense is a pivotal position that oversees the leadership and management of the Customer Project Management and Test Services. As a Senior Operations Manager for Test Services, you will be responsible for driving the daily strategy that optimizes the resources to deliver value to customers.

Key Responsibilities:

  • Implement the corporate vision and set the standard for integrity, ethics, and job performance in accordance with the Element U.S. Space & Defense Core Values.
  • Communicate to employees' operational goals and objectives, and provide guidance, direction, and developmental opportunities that allow staff talents to be identified and groomed.
  • Train, supervise, and direct Department Managers, Program Managers, and Engineers relevant to their duties and obligations.
  • Direct and manage the daily operations to ensure customer satisfaction through on-time delivery, quality, and excellent customer service.
  • Manage according to corporate policies and procedures to ensure regulatory compliance and optimal efficiencies.
  • Manage staff resourcing to ensure proper skill sets to achieve corporate goals with approval authority on all new hires, reviews, increases, and terminations for employees.
  • Lead all areas of operations to execute within budget, cost, and quality, and lead operational strategy development to ensure competitive advantage in the test market.
  • Continuously improve processes through excellent root cause identification, corrective action, standard work development, and operational discipline.

Requirements and Experience:

  • Demonstrated management skills, including coaching and developing engineering personnel and technical service teams.
  • 5+ years of management experience in a P&L environment, with supervision of large teams (i.e., 15+) group environments.
  • Developing high-performing cohesive teams, developing and implementing efficient and effective operational processes.
  • 8+ years of technical experience in the test laboratory business (preferably an independent lab), with experience with engineering services and/or products to the Defense Industries.
  • Project Management – delivering excellent customer service, with strong verbal and written technical communication skills.
  • Seasoned professional, competent with leadership and management of Operations.

Benefits:

  • Estimated salary: $95,000 - $120,000 per year, depending on experience.
  • General office and test lab environment with exposure to sudden, loud noises.
  • Willingness to travel up to 25%.

Working Conditions:

  • The employee is occasionally required to stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell.
  • The employee must occasionally lift and/or move up to 25 pounds.

Policy Statement:

Element U.S. Space & Defense offers Equal Employment Opportunity to all individuals without regard to race, creed, ancestry, color, sex, gender identity, sexual orientation, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions.

Employees are eligible for transfers after serving at least six months in their present position and must have received a "satisfactory" rating in a recent performance review.

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