Service Advisor

5 days ago


Bellevue, Washington, United States AutoNation Full time
Job Summary

As a Service Advisor at AutoNation, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our state-of-the-art service departments. You will act as the liaison between our skilled Service Technicians and customers, providing clear explanations of recommended repairs and suggesting up-sell opportunities to ensure customer satisfaction and loyalty.

Key Responsibilities
  • Customer Interaction: Greet customers in a friendly and professional manner, ensuring a positive first impression.
  • Service Lane Coordination: Work closely with Service Technicians to confirm appointments, prepare for service, and ensure timely completion of work.
  • Sales and Upselling: Utilize consultative selling skills to identify opportunities to sell additional services and products, ensuring customers' vehicles are properly maintained and safe.
  • Communication: Clearly explain repair estimates, recommendations, and up-sell opportunities to customers, addressing any concerns or questions they may have.
  • Follow-up and Follow-through: Regularly follow up with customers to ensure satisfaction and address any issues that may arise.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Prior sales experience preferred, but not required.
  • Skills: Excellent communication, interpersonal, and organizational skills; ability to work in a fast-paced environment; and a strong desire to provide exceptional customer service.
Benefits
  • Competitive Compensation: Earn a competitive salary and benefits package, including 401(k) matching.
  • Health and Wellness: Enjoy a comprehensive health insurance plan, dental, vision, and maternity benefits.
  • Professional Development: Opportunities for growth and advancement within the company.

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