Front Desk Agent
7 days ago
We are seeking a talented and enthusiastic Customer Service Representative to join our front desk team at JW Marriott Marquis Miami. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of amazing.
Salary Range: $52,000 - $62,000 per year
About Your Day-to-DayYou will be responsible for handling guest inquiries, processing room assignments, and resolving any issues that may arise during their stay. You will also need to handle phone calls, respond to emails, and maintain accurate records.
Your Key Responsibilities Will Include:
- Providing exceptional customer service to all guests, ensuring their needs are met and exceeded.
- Handling phone calls, responding to emails, and resolving guest complaints in a professional manner.
- Maintaining accurate records of guest interactions, including check-in and check-out times, room assignments, and special requests.
- Collaborating with other departments, such as housekeeping and bell services, to ensure seamless operations.
Requirements: High school diploma or equivalent, at least one year of related work experience, excellent communication skills, ability to multitask, and a friendly and welcoming demeanor.
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