Front Desk Representative
5 days ago
**Job Title:** Front Desk Agent
About Think Hospitality
We are a leading hospitality company committed to delivering exceptional guest experiences. Our mission is to provide a warm and welcoming environment that exceeds our guests' expectations.
Salary Range:
$45,000 - $60,000 per year, depending on experience
Job Description:
The Front Desk Agent is responsible for providing exceptional customer service to our guests, handling room assignments, reservations, and other front office tasks.
Key Responsibilities:
- Register new guests, process departures, and handle room assignments
- Provide information about hotel facilities and amenities, and assist with luggage delivery/retrieval and car requests
- Perform basic accounting procedures, including exchange of foreign currency and cash handling
- Review reports such as credit limit reports, arrivals/departures, and discrepancy reports, and communicate pertinent information to the respective department
- Communicate credit issues to all revenue-generating departments
- Project a warm welcome, follow the 10-5 rule, and acknowledge waiting guests with no exception
- Communicate guest requests with the appropriate department
- Field guest complaints, conduct thorough research to develop effective solutions, and negotiate results
- Review departing guests' folios and invite them back
- Make reservations and act as concierge, assisting guests with directions, transportation, and coordinated further accommodation
Requirements:
To be successful in this role, you will need:
- Excellent communication, interpersonal, and organizational skills
- A commitment to superior customer service and excellent customer service skills
- Proven ability to influence a team and achieve results
- Flexibility and creative problem-solving ability
- Strong initiative and self-motivation
- Fluency in job-related English, both verbal and non-verbal
- An appreciation and respect for the diversity of all individuals in the workplace
- Ability to handle pressure and work in a fast-paced environment
What We Offer:
In addition to a competitive salary range, we offer a range of benefits, including opportunities for career growth and development, a positive work environment, and recognition for outstanding performance.
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