Front Desk Associate

10 hours ago


Miami Beach, Florida, United States AccorHotel Full time

Company Overview

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We are a leading hospitality company that prides itself on delivering exceptional experiences to our guests. Our team is dedicated to providing personalized service, attention to detail, and a warm welcome to all who stay with us.

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Job Description

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We are seeking a skilled Front Desk Agent to join our team at SLS South Beach in Miami. As a Front Desk Agent, you will be responsible for ensuring that all guests receive a warm and welcoming experience from the moment they arrive. This includes checking them in, answering any questions they may have, and providing them with information about our hotel and its services.

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You will also be responsible for handling guest requests, resolving any issues that may arise, and maintaining a clean and organized front desk area. In addition, you will work closely with other departments, such as housekeeping and food and beverage, to ensure that all guests have a seamless experience.

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Responsibilities

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  • ">
  • Check guests in and out of the hotel">
  • Answer phone calls and respond to emails in a timely manner">
  • Provide guests with information about the hotel and its services">
  • Handle guest requests and resolve any issues that may arise">
  • Maintain a clean and organized front desk area">
  • Work closely with other departments to ensure a seamless guest experience">

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should also be able to multitask, problem-solve, and think critically. Additionally, you will need to have a strong attention to detail and the ability to maintain confidentiality when dealing with sensitive guest information.

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A high school diploma or equivalent is required, as well as one to two years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel. A bachelor's degree is preferred, but not required.

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Salary

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The estimated salary for this position is $45,000-$55,000 per year, depending on experience and qualifications. Benefits include health insurance, paid time off, and opportunities for professional growth and development.

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About Us

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We are a dynamic and growing company that values our employees and provides them with opportunities for advancement. We offer a competitive salary and benefits package, as well as a fun and supportive work environment.

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Contact Information

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Please submit your application, including your resume and cover letter, to our online portal. We look forward to hearing from you


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