IT Support Specialist

2 weeks ago


Coppell, Texas, United States CentersquareDC Full time

Position Overview:

The role involves the acquisition of essential hardware such as laptops, keyboards, mice, monitors, printers, and other accessories necessary for onboarding new personnel and supporting existing employees.

Responsibilities include configuring new laptops for incoming staff, which encompasses setup, asset management, and the establishment of all requisite accounts for new hires.

Additionally, the position entails managing and resolving issues related to our cloud-based telephony system.

Providing end-user assistance for various devices, including Windows desktops and laptops, Mac computers, and mobile devices (phones, tablets, etc.) is a key aspect of this role.

The position requires on-call support for high-profile individuals and overnight staff, with a rotation occurring every three weeks, totaling 17 instances per year.

Support for local and network printers, along with other peripherals, is also part of the responsibilities, including VPN account management and connectivity, VOIP control panel administration (moves/adds/changes), and desktop phone support.

Management of Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and installation and troubleshooting of OTS/COTS software is expected.

Oversight of all IT hardware inventory at local sites is required, ensuring the IT Asset Management (ITAM) system (ServiceNow) maintains 100% accuracy for all IT fixed assets.

Additional IT-related tasks may be assigned as needed.

Qualifications:

Strong organizational skills and the capability to handle multiple tasks simultaneously are essential.

A minimum of 5 years of general IT experience with both Windows and Mac systems is required, along with installation, management, and troubleshooting expertise in Microsoft Office, Office 365, and other standard desktop applications.

A foundational understanding of security principles and practical experience with dual-factor/multi-factor authentication (2FA/MFA) solutions is necessary.

The ability to follow detailed procedures in compliance with Centersquare's stringent cybersecurity protocols is crucial.

Basic knowledge of ITIL problem management and familiarity with support ticket systems is advantageous.

Understanding of basic office networking (switching and connectivity) is required.

Experience with Windows Active Directory (AD) administration is a plus.

Familiarity with Microsoft Intune / Endpoint Manager is preferred.

An associate's degree or an equivalent combination of education and experience is necessary.

Support for multiple languages and keyboard layouts is an added benefit.

Centersquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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