Client Care Representative

4 weeks ago


Austin, Texas, United States Chive Media Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide effective customer service through multiple channels, including email and live chat
  • Utilize in-depth knowledge of company products and programs to resolve customer inquiries and issues
  • Communicate effectively with team members within the customer service department
  • Assist with operational improvements to enhance the shopping experience
  • Manage multiple software applications and technology platforms to provide front-line support to customers
  • Process customer orders, changes, and returns according to established department policies and procedures

Requirements:

  • 2+ years of customer service experience, preferably in an e-commerce or media setting
  • Strong written and verbal communication skills
  • Ability to work well under pressure and have a flexible attitude
  • Experience with Zendesk, Shopify, and/or NetSuite is a plus

Benefits:

  • Open vacation policy
  • 401(k) with a company match plan (after 6 months with the company)
  • Competitive medical, dental, and vision insurance
  • Lunch provided in-house 4 days a week


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