Client Care Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide effective customer service through multiple channels, including email and live chat
- Utilize in-depth knowledge of company products and programs to resolve customer inquiries and issues
- Communicate effectively with team members within the customer service department
- Assist with operational improvements to enhance the shopping experience
- Manage multiple software applications and technology platforms to provide front-line support to customers
- Process customer orders, changes, and returns according to established department policies and procedures
Requirements:
- 2+ years of customer service experience, preferably in an e-commerce or media setting
- Strong written and verbal communication skills
- Ability to work well under pressure and have a flexible attitude
- Experience with Zendesk, Shopify, and/or NetSuite is a plus
Benefits:
- Open vacation policy
- 401(k) with a company match plan (after 6 months with the company)
- Competitive medical, dental, and vision insurance
- Lunch provided in-house 4 days a week
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