Client Services Representative
1 week ago
We are seeking a highly motivated and detail-oriented Client Services Representative to join our team at Canon Solutions America. As a Client Services Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring prompt delivery of various on-site work assignments and maintaining a high level of customer satisfaction.
Main Responsibilities:- Provide prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
- Track courier and accountable items, research and route unidentified and generic mail, receive, log, deliver, and track messenger items, and respond to customer requests.
- Responsible for prompt and accurate reproduction of all print requests, reviewing electronic files for print readiness, printing documents, punching, binding, assembling, sorting, laminating, and performing pre-delivery quality control checks.
- Receives, logs, delivers, and tracks all activity for reporting purposes, responds to customer requests, performs routine upkeep and basic maintenance of equipment, records and tracks customer inquiries and fulfillment of requests, and performs daily convenience care functions as needed.
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products, verifying and maintaining records of all shipments, receiving shipments and counting pieces, retaining shipment paperwork, following delivery schedule for incoming shipments, and securing customer signatures.
We are looking for a highly skilled and motivated individual with a strong focus on customer service and communication skills. The ideal candidate will have a high school diploma, GED, or equivalent experience, plus less than one year of related experience. The candidate should have basic computer skills, the ability to multitask and prioritize in order to meet deadlines, and the ability to work with minimal supervision. A valid driver's license and acceptable driving record are necessary, and the ability to lift up to 50lbs and spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties is required.
Company Overview:Canon Solutions America is a leading provider of enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We empower companies of all sizes to succeed by supplying market-leading solutions, promoting professional innovation, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.
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