Client Services Representative
3 weeks ago
We are seeking a highly motivated and detail-oriented Client Services Representative to join our team at Canon Solutions America, Inc. in Austin, TX. As a Client Services Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring prompt delivery of various on-site work assignments and maintaining a high level of customer satisfaction.
Main Responsibilities- Promptly inform supervisors of potential problems or customer concerns.
- Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
- Provide strong customer service and focus on building positive relationships with clients.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Perform various tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services, based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
- Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
- Research and route unidentified and generic mail.
- Receive, log, deliver, and track messenger items.
- Respond to customer requests.
- Perform routine upkeep of equipment.
- Record and track customer inquiries and fulfillment of requests.
- Responsible for prompt and accurate reproduction of all print requests.
- Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
- Receive, log, deliver, and track all activity for reporting purposes.
- Respond to customer requests.
- Perform routine upkeep and basic maintenance of equipment.
- Record and track customer inquiries and fulfillment of requests.
- Perform daily convenience care functions as needed.
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
We are looking for a highly organized and detail-oriented individual with excellent communication skills and a strong focus on customer service. The ideal candidate will have a high school diploma, GED, or equivalent experience, plus less than one year of related experience. Basic computer skills and technical knowledge are required, as well as the ability to multitask and prioritize in order to meet deadlines.
The successful candidate will be able to work with minimal supervision, have good customer service and communication skills, and be able to lift up to 50lbs. A valid driver's license and acceptable driving record are necessary, as the role may require driving between multiple client locations. The ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties is also required.
We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
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