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Healthcare Financial Advocate
2 months ago
Elevate Patient Financial Solutions is seeking a dedicated Healthcare Financial Advocate. This role is essential in assisting patients who lack insurance coverage by connecting them with programs designed to alleviate their medical expenses.
Key Responsibilities:
- Assess uninsured patients to determine eligibility for various medical assistance programs at federal, state, and local levels.
- Facilitate the completion of necessary applications and ensure follow-up until approval is achieved.
- Maintain precise and timely documentation in relevant company systems and hospital databases for all cases managed.
- Deliver exceptional customer service consistently.
- Engage in ongoing training to enhance skills and knowledge relevant to patient interactions and case management.
- Manage a designated workload of patient accounts effectively.
- Collaborate with hospital personnel, including case managers, social workers, and financial counselors.
- Handle incoming calls and make outbound communications, ensuring all paperwork for Medicaid enrollment and renewals is tracked and submitted appropriately.
- Maintain regular contact with applicants and pertinent government agencies, utilizing phone communication as needed.
- Assist applicants in gathering necessary documentation and coordinating appointments, including transportation if required.
- Request home visits when necessary to collect documentation.
- Inform clients promptly regarding the status of their coverage applications, including approvals and denials.
- Participate in additional training to stay informed about evolving regulations related to government programs.
- Perform other related duties as assigned.
Qualifications:
The ideal candidate will possess the following qualifications:
- Some college coursework is preferred.
- Experience in a hospital or medical office setting is advantageous.
- Ability to adapt to changing processes, technology, and government regulations.
- Experience working with state and federal assistance programs.
- Strong critical thinking abilities.
- Capability to navigate hospital environments and patient areas.
- Proficient in Microsoft Office Suite, particularly Excel and Outlook.
- Effective oral and written communication skills with diverse individuals.
- Ability to multitask and thrive in a fast-paced work environment.
- Remote and hybrid roles require a reliable home internet connection that meets company standards.
Benefits:
Elevate Patient Financial Solutions is committed to the well-being of its employees, offering a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- 401K with matching contributions
- Paid Time Off (PTO)
- Paid Holidays and Floating Holidays
- Pet Insurance
- Employee referral bonus program
Team Collaboration:
We value teamwork and foster a fun working environment.
Career Advancement:
This position offers valuable experience that can lead to opportunities for advancement within the organization.
Compensation for this role will be determined based on various factors, including experience, education, and internal equity.
This job description is subject to change as the needs of the organization evolve.
Elevate Patient Financial Solutions is an Equal Opportunity Employer.
