Regional Manager

6 days ago

Austin, Texas, United States Oil Changers Inc Full time
Job Title: Regional Manager

Oil Changers Inc. is seeking a dedicated Regional Manager for the Austin, Texas metropolitan area. The ideal candidate will have a minimum of two years of related experience in the automotive service and management field, ensuring compliance with company policies and procedures, maintaining high-quality service standards, and fostering a positive work environment.

Key Responsibilities:
  • Design, develop, and implement strategic and financial plans to maximize profitability.
  • Monitor key operating statistics to identify opportunities for financial improvement.
  • Lead by fostering transparent and effective communication from top to bottom, ensuring that all levels of the organization are aligned and informed.
  • Achieve company goals by maximizing location manager and employee performance through coaching and performance management.
  • Recruit, develop, and retain location managers and staff, ensuring compliance with company training standards.
  • Maintain a team environment through empowerment, recognition, trust, and respect.
  • Promote business growth by identifying marketing opportunities and executing marketing programs.
  • Ensure compliance with corporate policies, federal, state, and local laws and regulations.
  • Greet customers and communicate clearly and professionally any changes in repairs that would affect cost and/or delivery expectations.
  • Handle customer complaints and ensure high-quality service.
  • Establish and maintain customer follow-up programs to confirm customer satisfaction with their service experience.
  • Ensure top-notch service during oil changes and maintenance tasks while encouraging regular service return visits.
  • Complete weekly quality assurance inspections and review paperwork submitted by shop staff.
  • Perform maintenance checks and assure tools and supplies availability.
  • Understand the computer system and assure full utilization for daily operations.
  • Train managers in ordering procedures and inventory control.
  • Develop fleet lead account identification process and fleet acquisition plan.
  • Make recommendations for improving production methods and equipment performance.
  • Understand and ensure compliance with manufacturer warranty and policy procedures.
  • Recruit, hire and motivate qualified team members. Assist the development and mentor team members to support regional leadership.
  • Provide technical support for managers and team members when necessary.
  • Schedule technicians for daily repair work that match their skill level to ensure quality as well as scheduling off time.
  • Ensure that all employees receive appropriate company training.
  • Review and approve weekly store schedules.
Qualifications:
  • Two or more years of experience in the automotive industry and management field.
  • Must have experience managing multi units.
  • Strong leadership, communication, and organizational skills.
  • Ability to recruit, train, and develop a diverse team of employees.
  • Valid driver's license with a clean driving record, must meet the insurability guidelines set forth by the insurance carrier.
  • Ability to maintain a satisfactory customer ranking and increase sales.
  • Must have a reliable vehicle for daily use and be able to travel from store to store.
Benefits:
  • Health insurance, dental and vision.
  • Ancillary Benefit Options.
  • Flexible spending account/Health savings account.
  • 401(k) with matching.
  • Paid time off/Sick time.
  • Employee discount.
  • Gas card/car allowance.
  • Potential Bonuses.

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