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Regional Real Estate Manager

2 months ago

Austin, Texas, United States Spectrum Full time
Job Summary

This role supports the real estate service needs of multiple business units across a designated geography and portfolio. As a trusted advisor and strategic partner, you will lead and support a comprehensive and holistic end-to-end occupancy experience practice for Charter Communications businesses, employees, and visitors. You will lead and collaborate with others on the development and delivery of comprehensive, efficient, and best-in-class real estate occupancy and operational experiences, planning strategies, and solutions.

Key Responsibilities
  • Actively support all efforts to simplify and enhance the customer experience.
  • Develop and maintain relationships with key regional business unit leadership and facilities contacts across your assigned geography.
  • Act as a Regional liaison and leader for Corporate Services managed real estate disciplines to regional business units, as well as EHS, Risk Management, Legal, Finance, Procurement, and other internal service delivery partners related to real estate team services and Charter's real estate objectives.
  • Assist business units with coordination and interaction with Finance/Lease Administration, Program Management, Project Management, Portfolio Planning, and Transaction Management.
  • Act as a subject matter expert and center of excellence resources to regional business units related to best-in-class facilities operations and administration principles.
  • Participate in the development, implementation, and monitoring of facilities management policies and procedures.
  • Lead, support, and/or participate in sourcing strategies and real estate operational best practice development locally and across the entire Charter real estate portfolio.
  • Lead, guide, and support regional business units and facilities management resources in their implementation and oversight of robust facilities operational strategies that focus on safety, customer experience, relevant function, reliability, and cost optimization.
  • Follow a Total Cost of Occupancy methodology to achieve expected results.
  • Lead, guide, and support regional business units and facilities management resources in developing and executing an effective operational services and property reinvestment strategy to ensure that properties continue to perform as intended, meet business requirements, are safe and reliable, and maintain their value.
  • Actively participate in the annual Opex and Capex budget and planning process and monitors compliance with approved operating budget.
  • Oversee an effective property site assessment practice through leading periodic property inspections in partnership with others that evaluates property condition and considers optimal maintenance and care for all building systems, structures, grounds, features, fixtures, spaces, and areas within their assigned geography.
  • Partner with regional business units and facilities management partners - coordinate and collaborate with the EHS, Corporate Physical Security, Risk Management, and other internal service delivery teams to support their interests and objectives related to property operations and conditions.
  • Make recommendations on typical property purchases or sales/dispositions, lease acquisitions or renewals.
  • Support or manage construction or capital projects as necessary and in collaboration with Corporate Services construction management partners. May provide leadership, advice, guidance, or support to regional or corporate construction management partners and others.
Requirements
  • Ability to read, write, speak, and understand English.
  • Ability to lead, supervise, influence, and motivate others.
  • Ability to work, plan, and prioritize independently and effectively with minimal supervision.
  • Ability to communicate effectively with all levels in the organization.
  • Ability to work effectively and deliver results in a team-oriented, fast-paced, and high-demand environment.
  • Ability to maintain a high level of confidentiality while working with highly sensitive information.
  • Ability to advocate for the team, partners, and our customers - internal and external.
  • Ability to apply real estate strategic planning and portfolio performance management principles.
  • Ability to initiate and seek continuous improvement to deliver exceptional occupant experiences.
  • Intermediate office business software application skills and ability to use MS Office suite to support job duties.
  • Effective financial acumen - proficient budget development, ROI, and operational best practice analysis.
  • Effective verbal, written, analytical, and persuasive skills.
  • Proactive approach to problem-solving - delivering predictable and relevant results.
  • Demonstrated ability to develop/utilize KPIs and performance metrics through benchmarking and best practices.
  • Demonstrated business sense and sense of urgency to achieve business results.
  • Broad experience in diverse and cross-functional corporate real estate disciplines.
  • General understanding of building construction with ability to read and interpret blueprints.
  • Ensure work-related responsibilities are completed accurately and in a timely manner.
  • Highly client-focused - Hospitality interest.
  • Must have a valid Driver's License with a satisfactory driving record.
Education
  • Bachelor's Degree or relevant work experience of 10 years or more in commercial facilities/property management.
Work Experience
  • Commercial real estate facilities, property management, or similar experience - 10+ years.
  • Moderately complex real estate portfolio experience - retail, office, and mixed-use properties - 7+ years.
  • Management/Supervisory experience - 5+ years.