Child Services Program Evaluator

2 weeks ago


Waverly, Tennessee, United States State of Tennessee Full time

Job Overview

State of Tennessee Job Overview

We are seeking a dedicated professional to join our team in the Department of Children's Services. This role involves evaluating and providing consultative support for children's services programs, ensuring compliance with established standards and enhancing service delivery.

Key Responsibilities

Program Evaluation: Under general supervision, you will assess the effectiveness of children's services provided by field staff, offering technical guidance and policy interpretation to improve service quality.

Interpersonal Engagement:

  1. Foster relationships with internal and external stakeholders to promote effective communication and collaboration.
  2. Maintain professional interactions to ensure seamless operations within the team.

Information Interpretation:

  1. Clarify relevant laws, policies, and procedures for stakeholders to ensure understanding and compliance.
  2. Conduct training sessions for agency personnel and external partners to align with departmental and regulatory requirements.

Communication:

  1. Provide regular updates to management and peers regarding project statuses to uphold service quality.
  2. Ensure effective communication with external stakeholders through open dialogue.

Monitoring and Compliance:

  1. Oversee customer adherence to program requirements through direct communication and reporting.
  2. Review credentials to ensure compliance with relevant laws and standards.

Documentation:

  1. Accurately enter information into databases to track service delivery and quality.
  2. Utilize office software for documentation and communication purposes.

Qualifications

Education and Experience: A bachelor's degree from an accredited institution and three years of relevant professional experience in counseling or case management, particularly with children and juveniles.

Special Requirements: Candidates must possess a valid driver's license and have no felony convictions. Fingerprinting and background checks are mandatory.

Competencies and Skills

Essential Competencies: Integrity, time management, customer focus, and interpersonal skills are crucial for success in this role.

Knowledge and Abilities: Familiarity with counseling practices and case management, along with strong communication and analytical skills, are required.



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