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Patient Safety and Quality Manager
2 months ago
POSITION OVERVIEW:
The Clinical Risk Management Nurse will spearhead the development and execution of quality assurance initiatives and risk oversight.
This role involves continuous monitoring of patient care and associated risks throughout treatment, alongside conducting thorough evaluations and audits of risk management practices within the organization.
KEY RESPONSIBILITIES:
To excel in this position, the individual must effectively fulfill each essential duty, with or without reasonable accommodation.
- Oversee performance metrics in critical areas such as clinical excellence, service quality, personnel management, and financial stewardship.
- Provide education and training to leadership and staff regarding the risk management framework and their roles in its implementation.
- Guide and support departments in crafting tailored risk management strategies.
- Gather, assess, and preserve data related to patient incidents, claims, and workers' compensation, along with other risk-associated information.
- Conduct investigations and analyze underlying causes, patterns, and trends; assist in identifying and executing corrective measures as necessary.
- Actively engage in or facilitate committees focused on risk management, safety, and quality enhancement.
- Design and implement the organization's risk management program to align with its mission and strategic objectives while adhering to applicable federal and state regulations and accreditation standards.
- Perform random audits of patient records.
- Supervise daily activities of Activity Therapists and Therapist/Case Managers in the absence of the Licensed Clinical Social Worker (LCSW).
- Other responsibilities as assigned.
QUALIFICATIONS:
- Foster an environment characterized by mutual respect and open communication across all disciplines.
- Encourage team spirit and enthusiasm.
- Serve key stakeholders, including patients, colleagues, physicians, and the community, with dedication.
- Approach problem-solving methodically to achieve desired outcomes.
- Uphold confidentiality and adhere to policies regarding patient records and communications.
- Interact with patients, families, and colleagues in a friendly, supportive, and professional manner.
- Promote and maintain a drug-free and violence-free workplace.
- Successfully complete all required training.
- Effectively manage multiple priorities.
- Exhibit independent judgment and decision-making capabilities.
TECHNICAL SKILLS:
- Proficient in various operating systems and standard office equipment.
- Experienced with Microsoft Suite applications.
- Knowledgeable in personal protective equipment (PPE) and standard medical tools.
REQUIRED EXPERIENCE:
Skills:
o Expertise in data collection, analysis, and interpretation.
o Familiarity with federal and state regulations and accreditation standards.
o Strong leadership capabilities.
o Proficient in educating and training others on risk management matters.
o Ability to embrace process changes and foster a fair and just culture.
o Competence in leading teams through complex issues.
o Understanding of legal aspects related to clinical practice and professional standards.
Experience:
o Significant supervisory experience in a geriatric care environment.
o A minimum of two years' experience in risk management, quality improvement, health information management, healthcare administration, patient care, or business management.
o Preferred experience in geriatric care.
Licensure/Certification/Education:
o Graduate from an accredited nursing program with a Registered Nursing Degree.
o Current RN license in the state of practice.
o CPR Certification.
COMPANY VALUES:
- Respect - We treat individuals with dignity, honoring their rights and privacy.
- Integrity - We prioritize honesty, fairness, and ethical conduct.
- Collaboration - We work together to enhance processes, resolve challenges, and celebrate achievements.
- Excellence - We strive for the highest standards, aiming for zero defects in every task.
- Compassion - We respond to those in need with sensitivity and a positive attitude.
- Professionalism - We execute our responsibilities with skill, sound judgment, and courtesy.
WORK ENVIRONMENT:
Complexity:
The work is performed within a defined framework under general guidance, requiring the coordination of multiple functions or projects at various stages of completion.
Decision-Making:
Utilizes discretion and judgment to determine the timing, location, and sequence of tasks.
Communication:
Engages with the public or colleagues where interpretive information is exchanged, requiring discretion and judgment within the job's parameters.
SUPERVISION:
Operates under general supervision, receiving assignments and expected to complete them independently, with work reviewed for adherence to guidelines and accuracy.
WORKING CONDITIONS:
- Ability to lift up to 40 pounds.
- Involves standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
- Typically performed in a standard office environment; well-lit and temperature-controlled.
- May require flexible hours, unscheduled overtime, or occasional weekend work.
- Travel may be necessary.
SAFETY EXPECTATIONS:
- Adhere to safety protocols and report unsafe conditions.
- Take proactive measures to prevent unsafe practices.
