Medical Equipment Customer Service Representative Expert

3 days ago


West Palm Beach, Florida, United States Rotech Healthcare Full time
About Rotech
Rotech Healthcare Inc. is a leading provider of medical equipment, services, and solutions. Our mission is to empower patients to manage their health and treatment at home.

As a Customer Service Representative, you will play a crucial role in ensuring the seamless delivery of our services. You will be responsible for performing all tasks and communication related to patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources.

Key Responsibilities
- Assist with updating respiratory grids
- Clear previous day's routes and check all paperwork for accuracy and completeness
- Communicate with patients/clients and referral sources to ensure timely processing of questions and concerns
- Complete SOPs/CMNs and document on tracking logs
- Comply with company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Maintain referral logs
- Monitor office supplies
- Prepare deposits for locations on a weekly basis
- Prepare invoices for next-day routes
- Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
- Provide service for all retail/walk-in equipment requests
- Provide technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information

Requirements
- High school diploma or GED equivalent
- Valid driver's license in state of residence (when applicable)
- Background investigation and drug screen (when applicable)

Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt hourly positions
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
- EAP
- 401k
- Medical, Prescription, Dental, and Vision benefits
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection, and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations

About Us
Rotech Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates.

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