Medical Equipment Customer Support Specialist

1 day ago


West Palm Beach, Florida, United States Rotech Healthcare Full time
Rotech Healthcare Overview

Rotech Healthcare Inc. is a national leader in delivering high-quality medical products and services, enabling patients to manage their health and treatment at home.

Job Description

We seek an experienced Customer Service Representative to perform various tasks, including patient information management, communication, and third-party reimbursement processing.

Key Responsibilities:
  1. Update Respiratory Grids: Verify previous day's route accuracy and update respiratory grids as needed.
  2. Communicate with Patients/Clients: Respond to inquiries, resolve issues, and provide technical assistance via phone, email, or in-person.
  3. Process Paperwork: Complete SOPs/CMNs, document tracking logs, and ensure compliance with company policies and procedures.
  4. Prepare Deposits: Coordinate patient information, process invoices, and prepare deposits for locations as needed.
Requirements:
  • High school diploma or equivalent required; experience in medical equipment preferred
  • Strong problem-solving, communication, and time-management skills
  • Ability to work independently and as part of a team
Salary and Benefits

The estimated annual salary range for this position is $45,000 - $65,000, based on experience. Additionally, we offer:

  • Generous paid time off and holidays
  • Overtime pay and commission opportunities
  • Employee discount program and recognition awards


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