Medical Equipment Customer Service Professional
4 days ago
**Job Overview**
Rotech Healthcare Inc. is a leading provider of ventilators, oxygen therapy, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home.
As a Customer Service Representative, you will be responsible for performing tasks related to patient intake, communication with patients/clients, co-workers, and referral sources. You will assist with updating respiratory grids, clearing previous day's routes, and processing paperwork.
**Key Responsibilities**
- Assist with updating respiratory grids
- Clear previous day's route and check all paperwork for accuracy and completeness
- Communicate with patients/clients and referral sources verbally and in writing
- Complete SOPs/CMNs and document on tracking log
- Comply with company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Maintain referral logs
- Monitor office supplies
- Prepare deposits for locations on a weekly basis
- Prepare invoices for next day routes
- Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
- Provide service for retail/walk-in equipment requests
- Provide technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information
- Work with outside agencies to resolve customer issues
**Requirements**
- High school diploma or GED equivalent required
- Background investigation (company-wide)
- Valid driver's license in state of residence with a clean driving record (when applicable)
**Benefits**
- Generous paid time off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
- EAP
- 401k
- Medical, Prescription, Dental, and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection, and Legal services
- MERU Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.
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