Food and Beverage Operations Manager

21 hours ago

Huntersville, North Carolina, United States Carowinds Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Area Manager to join our team at Carowinds. As a key member of our management team, you will be responsible for overseeing the food and beverage operations within the park, ensuring exceptional guest satisfaction, product quality, and departmental profit objectives are achieved.

Key Responsibilities
  • Plan, direct, and oversee assigned food and beverage operations to meet business needs.
  • Manage and supervise the work of seasonal associates to achieve departmental service, product, and financial goals.
  • Ensure all duties in assigned locations are performed in a safe manner and take actions to ensure food quality guidelines are met.
  • Monitor financial performance of assigned locations and adjust operations and processes when necessary to ensure financial targets are achieved.
  • Supervise the duties of seasonal staff, including training, assigning, reviewing, and planning, establishing and maintaining standards, coordinating activities, allocating personnel, conducting performance appraisals, and recommending and/or approving associate promotions and disciplinary actions.
  • Manage compliance with all local, state, and federal laws and implement new or improved quality control standards for foods by location.
  • Communicate division status on an ongoing basis, including operational issues, associate concerns, guest complaints, special requests, losses, and provide any other relevant or appropriate reports to ensure maximum quality and operational needs are met.
Requirements
  • Three to five years of themed amusement park or sports venue experience is required.
  • Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communications, trust, and mutual respect.
  • Demonstrated food service acumen to include institutional food service experience, knowledge of food production, sanitation, supervision, strong organizational skills, strong financial analysis, and basic accounting.
  • Knowledge of North Carolina and South Carolina Health and Safety Code/Regulations; ServSafe Certified, instructor certification preferred.
  • Ability to drive/impact sales positively through upselling, service initiatives, etc.
  • Strong inventory management/food ordering background.
  • Knowledge of all aspects of food operation, service, and quality; menu development; labor and food cost controls; plus excellent management skills; ability to train and interact with service staff, guest service, and maintaining safe and effective operations.
  • Understanding of federal, state, and local labor laws.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
  • Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state, or provincial law.
  • Ability to pass a background check, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
  • Must be able to work a flexible schedule including weekends and holidays.
  • Driver's license required.

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