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Customer Service Liaison

2 months ago

Lakeland, Florida, United States Saddle Creek Logistics Services Full time

Job Summary:

The Customer Service Coordinator is a vital role within Saddle Creek Logistics Services, responsible for delivering exceptional customer experiences and serving as a liaison between customers and our operations team.

Key Responsibilities:

  • Provide high-quality, professional customer service to meet and exceed customer expectations.
  • Act as an extension of the customer, understanding their needs and preferences to tailor our services accordingly.
  • Coordinate between customer operations and our internal teams to ensure seamless communication and efficient issue resolution.
  • Collaborate with cross-functional teams, including Customer Service, Operations Manager, and Coordinator, to drive customer satisfaction and loyalty.

Requirements:

  • Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills to resolve customer issues efficiently and effectively.
  • Proficiency in using technology to streamline processes and improve customer experience.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • Opportunities to work with a diverse range of customers and internal teams.
  • A competitive compensation and benefits package.