Customer Service Representative

18 hours ago

Lakeland, Florida, United States Bunzl Distribution USA Full time
{"Job Title": "Customer Service Representative", "Job Description": "

**About the Role**

Bunzl Distribution USA is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

**Key Responsibilities:**

  • Answering inquiries from distributors, end-users, and manufacturer representatives
  • Entering and processing orders
  • Investigating customer problems and/or complaints to successful resolution
  • Maintaining relationships with both internal and external customers with exceptional service
  • Functioning as a liaison between customer service and other departments in the company to address customer needs
  • Expediting orders as required
  • Working effectively in a team environment to meet business goals and objectives

**Requirements:**

  • High school graduate or equivalent with a minimum of 2+ years of customer service experience with technical products
  • Ability to effectively work in a Windows environment with experience in Outlook, Word, and Excel
  • Excellent verbal and written communication skills
  • Problem solver with the ability to multi-task using judgment and decision-making skills
  • Excellent, detail-oriented customer service skills
  • AS400 experience is a plus
  • Bilingual (English/Spanish) is a plus

**About Us:**

Bunzl Distribution USA is a leading supplier in North America, with a strong commitment to equal employment opportunity. We offer competitive salaries, a comfortable work environment, and a full range of benefits, including a 401(k) with a company match.

", "lang_code": "en-US"}

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