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Customer Service Ambassador
2 months ago
At Garland Insurance Inc, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our organization, this individual will be responsible for providing exceptional customer service to our clients, while also assisting prospects and exceeding customer service standards.
The ideal candidate will possess a strong understanding of the insurance industry and be able to effectively communicate with clients to resolve their inquiries and concerns. Additionally, they will be responsible for processing customer policy change requests, verifying customer information, and scheduling appointments for sales staff.
We offer a comprehensive benefits package, including Paid Time Off (PTO), Health Insurance, Dental Insurance, Vision Insurance, Evenings Off, and a Retirement Plan. Our company culture values teamwork, professionalism, and a commitment to excellence.
Key Responsibilities:
- Provide exceptional customer service to clients, responding to inquiries and resolving concerns in a timely and professional manner.
- Process customer policy change requests, ensuring accurate and efficient processing.
- Verify customer information, including phone numbers, addresses, and email addresses, to ensure accuracy and up-to-date records.
- Schedule appointments for sales staff to meet with prospective clients, ensuring effective communication and follow-up.
- Respond to cancellation requests and sales inquiries in a timely and professional manner.
Requirements:
- Strong understanding of the insurance industry and its principles.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and colleagues.
- Ability to multitask, follow through, and follow up on customer inquiries and concerns.
- Strong customer service skills, with a focus on providing exceptional service to clients.
- Driven and goal-oriented individual, with a strong commitment to excellence.
- Ability to tactfully handle stressful and difficult situations, maintaining a professional demeanor at all times.