Hotel Operations Manager
4 days ago
StepStone Hospitality is seeking a highly skilled and experienced General Manager to lead our hotel operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of the hotel, ensuring exceptional guest satisfaction, and driving business growth.
Key Responsibilities:- Supervise and manage the interviewing, hiring, training, evaluating, counseling, and termination processes for hotel staff.
- Provide support to managers in employee development and performance improvement.
- Conduct daily, weekly, and monthly meetings to communicate overall direction, provide leadership, and facilitate open communication.
- Regularly communicate with owners and corporate personnel on budget, revenue, and forecasts.
- Maintain a professional and positive relationship with owners and stakeholders.
- Oversee all operational aspects of the hotel, including assisting in departments where needed.
- Develop and implement short- and long-term financial and operational plans that support overall StepStone objectives.
- Prepare and manage the annual hotel budget.
- Monitor and correct the performance of the hotel through guest satisfaction systems and monthly financial reports.
- Maintain and improve product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Comprehensive knowledge of hotel departments and functions, with IHG experience preferred.
- Comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Exceptional mathematical and computer skills.
- At least 3 years of hotel GM experience.
- Ability to obtain any required licenses or certificates in a timely manner.
We are an Equal Opportunity Employer.
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