Front Desk Associate

2 days ago


Schaumburg, Illinois, United States Marcus Corporation Full time
Job Description

Hyatt Regency Schaumburg Full-Time Front Desk Clerk

About the Role

The Hyatt Regency Schaumburg is seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling guest requests, and ensuring a seamless check-in and check-out experience.

Key Responsibilities

  • Greet and register guests, providing prompt and courteous service
  • Closes out guest accounts upon completion of stay
  • Provides accurate and appropriate information to guests and customers
  • Inputs and retrieves information routinely from computer systems
  • Makes appropriate selection of rooms based on guests' needs
  • Responds to guest requests and handles guest issues or reports complaints to management
  • Remains calm and alert, especially during emergency and/or heavy hotel activity
  • Promptly answers telephone in a professional and clear manner
  • Inputs all information into computers to communicate guest requests and complaints
  • Effectively deals with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
  • Answers guest questions regarding area or hotel, outlet information, and services
  • Greet and welcome guests as they arrive to the hotel
  • Performs other duties as assigned

Requirements

  • Ability to stand and move throughout the front office and continuously perform essential job functions
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to access and accurately input information using a moderately complex computer system
  • Hearing and visual ability to observe and detect signs of emergencies
  • High school diploma or equivalent required

Benefits

  • Health, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability
  • Dividend Reinvestment Program
  • Matching 401K

Equal Opportunity Employer

The Marcus Corporation is an equal opportunity employer and welcomes applications from diverse candidates.



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