Contact Center Senior Representative

1 day ago

Eden Prairie, Minnesota, United States Securian Financial Group Full time
Job Overview

We are seeking a highly skilled and compassionate Contact Center Senior Representative to join our team at Securian Financial Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, financial professionals, and channel partners through phone, email, and/or chat in an inbound service center.

Key Responsibilities
  • Provide timely and accurate responses to customers, financial professionals, and channel partners, consistent with service and quality standards of Securian Financial.
  • Assist customers with initiating insurance claims and explain complex claim, policy, or account information/issues to our customers and clients.
  • Understand and meet or exceed call center metrics while providing an excellent customer experience.
  • Cross-train into additional product lines upon successful completion of primary training program.
Requirements
  • Strong customer service mindset, active listening skills, and ability to empathize with customers.
  • Excellent verbal and written communication skills.
  • Self-motivation, punctuality, and dependability.
  • Reliability, trustworthiness, and ability to maintain required confidentiality.
  • Proficiency with computers, ability to navigate multiple systems while on calls, and strong typing skills.
Work Environment

This is a virtual, hybrid work option with a flexible schedule. You will be required to work at least 40 hours per week and utilize keyboard, mouse, and computer for up to 6-8 hours per day. Ability to perform simple grasping and handwriting periodically throughout the workday.

Benefits

As a valued member of our team, you will enjoy a comprehensive range of benefits, including paid time off, flexible leave programs, company-funded pension plan, 401(k) retirement plan, health insurance, and volunteer time. We also offer associate resource groups to support your personal and professional growth.

About Securian Financial Group

We are a leading financial services company dedicated to helping our customers achieve their financial goals. We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.

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