Journeys Brand Ambassador

7 days ago


Nashville, Tennessee, United States Genesco Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Genesco family, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our customers.

Key Responsibilities
  • Customer Interaction: Handle incoming customer inquiries and concerns related to orders, providing accurate and timely information to resolve issues.
  • Order Management: Assist customers with placing, tracking, updating, and canceling orders, ensuring seamless order fulfillment.
  • Product Knowledge: Provide detailed information about our products and services, helping customers make informed purchasing decisions.
  • Conflict Resolution: Address customer complaints and concerns in a professional and empathetic manner, ensuring customer satisfaction and loyalty.
  • Team Collaboration: Work closely with colleagues to achieve business objectives, share knowledge, and provide support when needed.
Requirements
  • Experience: 1-2 years of customer service or retail experience preferred.
  • Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Technical Skills: Proficiency in using computer software and applications to manage customer interactions and orders.
  • Availability: Ability to work 40 hours weekly, with various 8-hour shifts during our operating hours.
What We Offer
  • Competitive Pay: Weekly pay and opportunities for growth and advancement.
  • Benefits: Comprehensive benefits package, including dental, life, medical, and vision coverage, as well as 401K contribution and tuition assistance.
  • Employee Perks: 40% employee discount, onsite gym membership, and access to our employee assistance program.

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