Regional Service Manager

5 days ago


Dallas, Texas, United States Plug Power Full time
Job Summary

The Regional Service Manager is a critical role at Plug Power, responsible for ensuring exceptional service delivery to our customers in the field. This position requires a high level of technical expertise, leadership skills, and a customer-centric approach.

Key Responsibilities
  • Customer Service Excellence: Provide oversight and management to customer sites within assigned regions, ensuring high-quality service delivery and meeting business KPIs.
  • Technical Expertise: Direct the field service staff through installations, diagnostics, troubleshooting, evaluations, retrofits, and contracted maintenance work to assure quality and financial deliverables.
  • Leadership and Team Management: Provide overall guidance and direction for the activities of Regional Service Representatives and Field Service Technicians within assigned regions, focusing on establishing a strong EHS culture and technical excellence.
  • Communication and Collaboration: Develop strong cross-functional relationships with internal colleagues, such as sales, engineering, production, and other team members, to support seamless communication and achieve company goals.
  • Customer Relationship Management: Regularly engage with stakeholders at customer sites to understand their needs, address concerns, and maintain their complete satisfaction.
  • Performance Management: Devise solutions to provide effective and ongoing performance management, including recognition of high performers and coaching for low performers.
  • Safety and Compliance: Drive a culture of safety within the direct report team, model safe work habits, and ensure training on relevant safety protocols.
Requirements
  • Education: Bachelor's degree in Engineering, Business, or other applicable field of study.
  • Experience: Five or more years of related work experience, with experience in regional management and team supervision highly preferred.
  • Leadership Qualities: Highly adept leadership qualities to establish pillars of team performance excellence and build team morale.
  • Customer Service Skills: Uncompromising dedication to customer service excellence.
  • Analytical and Communication Skills: Demonstrated analytical abilities with strong attention to detail and superior communication skills.
  • Technical Skills: Proficient with Microsoft Office software and ability to manage complex projects and multi-task effectively.


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