Technical Support Engineer II

22 hours ago


Newark, New Jersey, United States Rockwell Automation Full time
Overview
Rockwell Automation is a global leader in industrial automation and information technology. We empower companies to be more productive, sustainable, and agile by providing innovative solutions for the manufacturing industry.

About the Role
We are seeking an experienced Technical Support Engineer to join our team. This role will involve providing remote technical support for server and storage equipment located at customer sites. The ideal candidate will have strong technical expertise, self-initiative, ownership, and commercial sensitivity.

Responsibilities
The successful candidate will focus on remote managed services for data centers located in manufacturing facilities. Key responsibilities include:
  • Supporting modifying and maintaining Windows Server Operating Systems, Active Directory, and Directory Services.
  • Providing troubleshooting assistance remotely by telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers.
  • Investigating and verifying reported product problems in software, firmware, hardware, and documentation to improve customer satisfaction and acceptance.

Requirements
To be successful in this role, you will need to have:
  • Bachelor's degree in engineering, computer science, information technology, computer programming, or similar field.
  • 2+ years' experience in a similar role.
  • Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures.

What We Offer
We offer a competitive salary of $93,000-$143,200 per annum, plus a 5% annual target bonus. Our benefits package includes health insurance, 401k, paid time off, parental and caregiver leave, and flexible work arrangements.

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